Customer Service Representative
D. Burke Insurance, LLC
Brooklyn, MI US
Posted ago
D. Burke Insurance, LLC

Do you want to have more fun and make more money? Do you want to be on a positive, hungry, high achieving team that works hard to come through for our clients? 

Then you’re an excellent fit for the customer service representative position at the D. Burke Agency! You’ll be responsible for taking our customers calls, text, and emails.

At the D. Burke Agency we see...

  • 1,500 families properly protect and over 50% of those clients sleeping peacefully at night knowing their most important asset, their life, is properly and adequately covered. Our clients have no financial concerns on their worst day-losing a loved one.

If this posting sounds like a job you’ll love, we highly encourage you to apply.

  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
  • Ensure customer account information is up-to-date
  • Work closely with the sales lead to stay up-to-date on service and product knowledge

  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints 

  • High school diploma, G.E.D. or equivalent

  • Strong knowledge of customer interface and interaction
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • High school graduate, G.E.D. recipient, or equivalent 
  • This job requires a high attention to detail

$12 - $15 hourly
About D. Burke Insurance, LLC

The D. Burke Agency offers a broad range of financial services for individuals, families, farms, and businesses. We pride ourselves on being there for our clients and helping them understand and manage their insurance needs.

Core Values

We Come Through For Others: When It Matters

Being an expert agency means always being there for others. Making sure when clients ask for help we go above and beyond to resolve their issues to completion.

Educating Practically

We care about our clients to educate them on what they are paying for.

We Positively + Concisely Communicate With Clients

We lead with empathy and solutions.


We strive to be one’s best self, always learning, growing, and challenging each other to serve our clients.

Master cultivator of time

We spend time with clients so they know how important they are to us. 

Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's Privacy Policy.