Customer Service Representative
Views ATL Events Management
Atlanta, GA US
Posted ago
Views ATL Events Management

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!


Responsibilities

  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Maintain customer accounts and update with new account information as needed
  • Work closely with the sales lead to stay up-to-date on service and product knowledge
  • Identify common customer issues and bring them to the attention of the team
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary


Qualifications

  • High school diploma, G.E.D. or equivalent
  • Experience working in a customer-oriented atmosphere
  • Excellent active listening, interpersonal, and communication skills


Compensation
$38,000 yearly
About Views ATL Events Management

We pride ourselves on creating unique experiences and events to showcase our client's products and services. We break the boundaries of the digital age and bring customers closer to brands than ever before.

We work with a diverse team of individuals to design and implement marketing strategies. Our unique selling point lies in our ability to create long-term quality acquisitions by providing lifetime value to customers for any industry, anywhere in the world.

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