Customer Service Professional
LPS INSURANCE AGENCY INC.
Van Buren, AR US
Posted ago
LPS INSURANCE AGENCY INC.

Our mission is to create a first-class Insurance buying experience for all of our clients and we are seeking a Company Representative who is passionate about helping us reach our objectives and supporting the team.

The ideal candidate will have experience in administration in Insurance. The natural ability to organize and prioritize daily tasks with minimal direction is critical in this position. Excellent communication and client service skills are a must.

We are seeking someone who adheres to the highest ethical standards, possesses impeccable attention to detail, and exhibits an exceptionally professional manner. If you have the gift of hospitality, thoroughly enjoy interacting with others, and have an amiable, outgoing, and pleasant demeanor, we look forward to hearing from you. We are searching for a person who genuinely desires to help others, takes pride in their quality of work, and also has the ability to multi-task and solve problems.

Responsibilities

  • Build, implement and manage all systems for clients, lead generation, database management, and back-office support
  • Manage contract to close process
  • Create and maintain an operations manual that documents all systems and standards
  • Be the first point of contact in handling customer inquiries and complaints
  • Provide concierge-level customer service to clients and customers
  • Send out weekly reminders of upcoming critical dates via email
  • Continue to take the day-to-day office tasks away from the agent, organizing workflow and reducing inefficiencies
  • Work to obtain licensing but not required to start.
  • Keep agency principals informed of daily operations and Client contract modifications.

Qualifications

  • Technologically savvy and able to learn new programs quickly and able to troubleshoot common issues; proficiency in Word, Excel, PowerPoint, Outlook and Internet skills
  • Have excellent attention to detail and high-level accuracy with documents
  • Concerned with doing things the right way the first time
  • Ability to assess, prioritize and act quickly
  • Learning-based and solution-oriented
  • Deadline driven and extremely organized
  • Able to stay calm and patient when faced with emotional situations
  • Excellent customer service and interpersonal skills; can empathize and build relationships with a variety of personalities.
  • Continue to maintain the goodwill and reputation of the entire team
  • Able to make quick and effective decisions, solve problems, as well as maintain confidentiality
  • Excellent verbal and written communication skills
  • A true professional, who supports the entire team in achieving their goals
  • Insurance Agency
  • Professional
  • Telephone Skills
  • Work with others
  • Full Time

Compensation
$13 - $17 per hour - 40 hours per week after training
About LPS INSURANCE AGENCY INC.

We are a Independent Retail Commercial Insurance Agency. Serving a nationwide audience

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