Customer Service Manager
The Bottrell Team - Ardent Real Estate
San Marcos, CA US
Posted ago
The Bottrell Team - Ardent Real Estate

The Bottrell Team, Ardent Real Estate Services is looking for an experienced Customer Service Manager to oversee our client database, manage inquiries, and handle complaints. This person will be in charge of updating CRM platform to notify agents and other departments as necessary and escalate complaints across a number of departments. 

To do well in this role you need to be able to remain calm when customers are frustrated, love being on the phone, have a pleasant personality, good penmanship and have experience working with computers.

Responsibilities
  • Maintaining a positive, empathetic and professional attitude toward clients at all times.
  • Responding promptly to client inquiries.
  • Communicating with clients through various departments.
  • Acknowledging and resolving client complaints.
  • Knowing our systems inside and out so that you can answer questions.
  • Keeping records of customer interactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
Qualifications
  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Good penmanship.
  • Experience working with customer support.
Compensation
$15 per hour DOE
About The Bottrell Team - Ardent Real Estate

The Jim Bottrell Team are within the Top 1% of all Realtors in the United States (in closed transactions). The Jim Bottrell Team helped serve over 200 families buy or sell a home in 2019. Jim has earned the Five Star Award for top Real Estate Agents offering premiere customer service for the last 8 years in a row, as featured in San Diego Magazine.

It is quickly realized that we bring a lot more to the table than your typical Real Estate Agents. 

As Jim’s father, a Former Major in the United States Marine Corps, told us, “When you have the experience that you have, it pretty much means that Real Estate is what you are going to do in life.”

In Real Estate, just like in the Marine Corps, integrity, leadership, discipline, and a very strong work ethic are critical for obvious reasons. You need somebody you can trust, somebody that will lead you through the process, and somebody that will work hard and smart for you. You can accept no substitutions.

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