Customer Service Manager
We Insure
Jacksonville, FL US
Posted ago
We Insure
If you’re looking for an exciting opportunity with a local insurance company backed by a model people acknowledge and trust, we might have the perfect role for you. We Insure has 100+ agencies, numerous awards, and we’re looking for our next customer service manager.

We Insure understands that success comes from constructing and sustaining relationships with service partners, their insureds, and company owners. That’s why we need someone who can oversee our customer support team and create a positive customer experience for our clients while delivering specialized insurance solutions to our community. Our next customer service manager needs to have 2 years of experience and hold a current 4-40 or 2-20 license.

There’s no better time than now to join the best independent insurance solution agency. If you’re an enthusiastic team-player looking to move your career forward with a supportive and growing company, start your application today!
Responsibilities
  • Consult with clients to help process quotes and issue renewals or any updates needed to current policies
  • Establish achievable goals for customer satisfaction that the team can consistently meet
  • Supervise a team of customer service associates and train new team members
  • Create and maintain an effective customer loyalty program
  • Give clear answers to clients on any coverage or billing questions, including information on rate fluctuations or policy changes to ensure full understanding
Qualifications
  • Must be a superb communicator able to carefully analyze complex ideas like insurance programs; experience working in customer service is beneficial
  • Jobseekers need to have basic computer skills and have the ability to use Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
  • Must hold a high school diploma or the equivalent such as a G.E.D
Compensation
$30,000 - $40,000
About We Insure

We Insure is a national insurance company that’s disrupting the industry with a business model focused on customer experience and exceptional agent support. The franchise offers unprecedented access to carriers and completely operational, IT, service, and marketing support to its franchise owners in the U.S.


Established in 2009, We Insure has been awarded countless awards including Jacksonville Business Journal’s Best Places to Work and Fastest-Growing Private Companies, Franchise Business Review’s Top Franchises, Inc.’s 5000 Fastest Growing Companies, and Entrepreneur's Top Franchise List.


The leadership team is seeking highly motivated and career-driven candidates to join Team WE. If you are looking for a long-term career in a supportive, goal-driven environment and with a company that believes in developing its associates, then We Insure is the right fit for you. For more information about We Insure, visit weinsuregroup.com.

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