Customer Service Manager
My Credit Guy
Gilbert, AZ US
Posted ago
My Credit Guy

We’re searching for enthusiastic Relationship / Customer Service Managers to join our team and support business growth. You’ll need strong persuasion and inter-personal skills to nurture our referral sources and provide excellent account management. Our ideal candidate is an excellent deal-maker who loves talking to people. If you’re looking to jump-start your career in customer service and sales, please apply today!


  • Communicate with referral partners via email, phone calls or other forms of communication to continue to bring in qualified leads and provide excellent customer service
  • Maintain relationships and have at least one touchpoint per month with each referral partner
  • Update CRM regularly to provide the most up-to-date information to the executive team
  • Report on key performance and sales metrics on a monthly and quarterly basis to ensure sales goals are achieved
  • Clearly explain & understand our referral partner program and credit repair program, including costs and expectations
  • Completing ALL daily tasks (Typically not over 150 total calls/tasks in a day)
  • Maintain quality service by monitoring standards; advising supervisor of potential problems
  • Maintain customer confidence and protect My Credit Guy operations by keeping information confidential
  • Contribute to team environment by accomplishing related results as needed


  • Superb communication skills, both written and verbal, as well as interpersonal skills and time management skills
  • Possess a valid U.S. driver’s license and be able to travel by car
  • High school diploma required, bachelor’s degree preferred
  • 2+ years of experience in a customer service role
  • Professional communication abilities
  • Ability to stay positive
  • Ability to think on your feet and maintain professionalism in all situations
  • Ease of moving from one task to another quickly
  • Open to technological developments and updates
  • Ability to work independently most of the time, but as a team when needed
  • Manage own workload
  • Must be comfortable working in a CRM
  • Customer Service experience is required
  • Credit knowledge and/or mortgage/real estate experience is a plus

About My Credit Guy

My Credit Guy is a full-service credit repair agency helping clients across the United States qualify for mortgage, auto, and other types of financing. We address every aspect of the credit report in an effort to help our clients qualify for the best loan programs and interest rates possible. With several years of experience within the credit repair industry, our entire business model is built for speed to yield the greatest results. Meet our team today and see how our credit repair agency can help you and your clients!

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