Customer Service Manager
Real Property Management PROS
Gainesville, VA
Posted ago
Real Property Management PROS

Experienced Manager needed to join the leadership team for our small, but growing real estate business. Build the team and lead the charge on improving lives and our community by continuously elevating property management standards. With a small family-oriented culture, regular business hours, offices in Gainesville and Haymarket, a seasoned, local professional can have a successful career and work-life balance without the commute!

  • Coaching, training and developing support staff to high levels of performance.
  • Communicating job expectations; planning, monitoring, appraising and reviewing job contributions; enforcing policies and procedures.
  • Achieves customer service objectives by implementing production, productivity, quality and customer-service standards; resolving problems; determining system improvements; implementing change.
  • Improves customer service quality results by studying, evaluating and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximizes customer operational performance by providing help desk resources; resolving problems and escalations; and diagnosing problems and addressing root-causes.
  • Prior experience managing hourly employees in a customer service environment.
  • Strong analytical and project management ability.
  • Passion for customer service.
  • Ability to prioritize and manage shifting responsibilities.
  • Extremely well organized and able to organize others as well.
$45,000 - $55,000
About Real Property Management PROS

Real Property Management PROS is the market leader when it comes to residential leasing and property management services. We provide full-service leasing and property management for the client that wants to be hands-off, as well as a standalone leasing service for landlords with the necessary time and expertise to handle the ongoing management responsibilities on their own. There is a good reason why property owners in Northern Virginia turn to Real Property Management PROS as their first choice: we have revolutionized property management in a way that guarantees a more reliable, scale-able, professional and technology-driven management platform that delivers a better return on their investment.

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