Customer Service Leader - Flex Scheduling
Great American Cookies
Appleton, WI
Posted ago
Great American Cookies

The responsibility of the Customer Service Leader is to ensure all operations run smoothly during their assigned shift. This includes customer service, inventory / product management, staffing and cashiering. Customer Service Representatives are the go-to people for problems that arise. 

The shift lead position has a flexible schedule including daytime, night time and weekend hours, with availability determined by the employee.

Our operations run smoothly because our Customer Service Leaders are committed to excellent service, quality production and are devoted to serving as part of our great team. Our Leaders are expected to support the team and bring great attitudes so our team remains strong. 


  • Lead by example in both work ethic and attitude 
  • Provide excellent customer service to customers
  • Make sure products and inventories are maintained to standard protocol during shift
  • Balance cash drawers and cashier as needed
  • Develop other team members and encourage the team
  • Ensure compliance with all policies and procedures
  • Problem solve as needed
  • Assist in covering shifts and scheduling as needed
  • Work with other Customer Service Representatives to ensure smooth transactions and appropriate communication between shifts
  • Communicate any issues or concerns with the owner
  • Will be trained to decorate cookies

  • Education: High School Diploma or equivalent required
  • Experience: Food service industry and customer service experience preferred but not required

$9 - $14 / Hour
About Great American Cookies

Founded on the strength of a generations-old family recipe, Great American Cookies set the standard for gourmet Cookie sales in shopping centers nationwide. Our first store opened in 1977 in Atlanta, and we've been proudly offering freshly baked Cookies, Brownies and Cookie Cakes ever since.

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