The responsibility of the Customer Service Leader is to ensure all operations run smoothly during their assigned shift. This includes customer service, inventory / product management, staffing and cashiering. Customer Service Representatives are the go-to people for problems that arise.
The shift lead position has a flexible schedule including daytime, night time and weekend hours, with availability determined by the employee.
Our operations run smoothly because our Customer Service Leaders are committed to excellent service, quality production and are devoted to serving as part of our great team. Our Leaders are expected to support the team and bring great attitudes so our team remains strong.
Founded on the strength of a generations-old family recipe, Great American Cookies set the standard for gourmet Cookie sales in shopping centers nationwide. Our first store opened in 1977 in Atlanta, and we've been proudly offering freshly baked Cookies, Brownies and Cookie Cakes ever since.