Shift Manager
Great American Cookies
Appleton, WI
Posted ago
Great American Cookies

The responsibility of our Customer Service Leaders is to ensure all operations and customer interactions run smoothly during their assigned shift. This includes customer service, inventory / product management, staffing/scheduling and cashiering. Our Customer Service Leads are the go-to people for problems that arise.

The Customer Service Lead position has a flexible schedule including daytime, night time and weekend hours, with availability determined by the employee.

Our operations run smoothly because our Customer Service Leaders are committed to excellent service, quality production and are devoted to serving as part of our great team. Our Customer Service Leads are expected to support the team and bring great attitudes so our team remains strong. 


  • Lead by example in work ethic and attitude
  • Provide superior customer service
  • Balance cash drawers and cashier as necessary
  • Assist in the development of other team members and encourage the team 
  • Ensure compliance with all policies and procedures
  • Problem solve as necessary
  • Assist in covering shifts and scheduling as needed
  • Work with other Leads to ensure smooth transactions and appropriate communication between shifts
  • Will be trained to decorate cookies


  • High School Diploma or equivalent required.
  • Customer Service experience preferred but not required.  

$9.50 - $14.00 per hour
About Great American Cookies

Founded on the strength of a generations-old family recipe, Great American Cookies set the standard for gourmet Cookie sales in shopping centers nationwide. Our first store opened in 1977 in Atlanta, and we've been proudly offering freshly baked Cookies, Brownies and Cookie Cakes ever since.

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