Customer Service Intern
Trutela Insurance, LLC
San Antonio, TX US
Posted ago
Trutela Insurance, LLC

Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our Open Insurance Customer Service Representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has an excellent rapport with clients. If this sounds like you, please start your application today!

Responsibilities
  • Validate client insurance coverage and present policyholders with proof of insurance documents
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
  • Apply appropriate changes to consumer policies based on the information provided
  • Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Follow-up on client interactions in a thorough manner to ensure customer satisfaction
Qualifications
  • High school diploma or GED equivalent needed
  • Prior work in a customer-facing position or customer service role is required
  • Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • A general understanding of insurance policies and schedules is preferred
Compensation
$35,000 per year
About Trutela Insurance, LLC

Trutela Insurance is an Independent Insurance Agency that works for our customers instead of one company. We compare insurance policies through most of the top-rated carriers to ensure our customers always have the best value. Our Agents represent insurance companies such as Nationwide, Liberty Mutual, Travelers, Hartford, Prudential, Mutual of Omaha, and many more. We have experienced exponential growth thanks to the success of our agents.

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