Customer Service Representative
Transcosmos Stevens Point
Stevens Point, WI US
Posted ago
Transcosmos Stevens Point

After 3-4 weeks of training and 2 weeks in office, we are offering remote working from home.

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

We are an equal opportunity employer.

Responsibilities
  • Ensure customer account information is up-to-date
  • Regularly meet with sales lead to receive the newest service and product knowledge
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Record customer interactions and follow up on their experience with our company
  • Identify common customer issues and bring them to the attention of the team
Qualifications
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Experience working in a customer-oriented atmosphere
  • High school graduate, G.E.D. recipient, or equivalent
Compensation
$12.50 hourly
About Transcosmos Stevens Point

transcosmos brings together a perfect marriage of talented people and intelligent technologies to deliver award-winning customer support with flexible and innovative service models that meet the service needs of any business or industry.

transcosmos has a long history of over 45 years of experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have over 100 operating centers across 14+ countries, supporting over 30 languages and counting. transcosmos solutions serve 2,500 clients around the world and as an outsourced solution provider ranked 33rd among the top 100 global outsourcing companies. We continue to earn awards and global recognition including “Global Outsourcing 100 Leaders” awarded by IAOP 3 years running and No.1 for “The World’s BPO Player for The Asia/Pacific and Japan region” by the Gartner report in the U.S.

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