Bilingual English/Spanish
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Compensation is $30,000 - $40,000 plus monthly commissions and annual bonus

• Identify common customer issues and bring them to the attention of the team
• Reply to incoming calls from customers including products and service questions, general information, and complaints
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Interact with the sales lead to maintain and improve service and product knowledge
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction

• Answer inbound and make outbound calls for leads
• Document and update customer records based on interactions within our e-agent system
• Meet monthly sales quotas

• Must have graduated high school, received a G.E.D. or equivalent
• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• Experience working in a customer-oriented atmosphere

Working with the Davis-Francis Agency is a great opportunity for a rewarding career with growth opportunities. You will be responsible for helping customers by providing product and service information and resolving issues and meeting sales goals.