Customer Service Associate
the davis-francis agency
Sugar Land, TX US
Posted ago
the davis-francis agency

Bilingual English/Spanish
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Compensation is $30,000 - $40,000 plus monthly commissions and annual bonus

  • Identify common customer issues and bring them to the attention of the team
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Interact with the sales lead to maintain and improve service and product knowledge
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction

  • Answer inbound and make outbound calls for leads
  • Document and update customer records based on interactions within our e-agent system
  • Meet monthly sales quotas

  • Must have graduated high school, received a G.E.D. or equivalent
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Experience working in a customer-oriented atmosphere
$30,000 - $40,000
About the davis-francis agency

Working with the Davis-Francis Agency is a great opportunity for a rewarding career with growth opportunities. You will be responsible for helping customers by providing product and service information and resolving issues and meeting sales goals.

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