Customer Service Associate
The UPS Store
Sinking Spring, PA US
Posted ago
The UPS Store
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!
Responsibilities
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Identify common customer issues and bring them to the attention of the team
  • Ensure customer account information is up-to-date
  • Respond to customer inquiries, product and service questions, and customer complaints

  • Maintain customer shipping or mailbox accounts and update their information as needed
  • Make sure each customer leaves the store satisfied and all problems are handled properly
  • Create records of customer interactions and follow up with customers to ensure all of the questions have been answered
  • Create shipping labels for customers to ensure their packages arrive
  • Reply to incoming phone calls from customers including product and service questions, general information, and complaints
  • Pack customer items to UPS Shipper standards (you will get trained on this to become a packing expert)

Qualifications

  • Must have graduated high school, received a G.E.D, or equivalent
  • One year customer service experience preferred
  • Must be able to lift 50 pounds
  • Must be able to multitask
  • Proactive listening skills and superb communication skills
  • Must be able to work both independently and as a team
  • Must have your own vehicle for transportation to and from work
  • Must have a willingness to learn new things
  • Must be able to work in a fast-paced environment

Compensation
$10 - $13 hourly
About The UPS Store

We extravagantly serve our customers by creating meaningful experiences through the mailbox, print, pack and ship, and other small business solutions.


At The UPS Store, we are about more than just packing and shipping. We consistently go above and beyond to ensure the customer leaves beyond satisfied. We believe that diligence is excellence, in ordinary tasks, over time. We are 3 "The UPS Stores" located in Sinking Spring and Douglassville and Gilbertsville PA.


We are looking for people who want to do work that matters, who want to grow themselves professionally, and who want to make a difference in the community. We are problem solvers, team players, and people who constantly grow. Come be a part of the team.

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