Customer Service Associate
Pro Source Home Buyers
Remote
Posted ago
Pro Source Home Buyers
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!
Responsibilities
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Record customer interactions and follow up on their experience with our company
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Maintain customer accounts and update with new account information as needed
  • Communicate frequent customer suggestions to the team to troubleshoot

  • Answer incoming calls on service questions to set appointments and for general inquiries
  • Interact with the sales lead to maintain and improve service knowledge
  • Utilize scripts to handle all customer interactions
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Maintain customer accounts and update with new information as needed
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Excellent teamwork and communication between departments

Qualifications
  • High school diploma, G.E.D. or equivalent
  • Previous work in a customer-facing position
  • Excellent active listening, interpersonal, and communication skills

  • Must be proficient at working in fast-paced environments with excellent communication skills
  • Must have experience using CRM systems
  • Must have graduated high school, received a G.E.D. or equivalent
  • Sales Experience is preferred but not required

Compensation
$12 - $13 hourly
About Pro Source Home Buyers

Pro Source Home Buyers is a reputable real estate investment company based out of Knoxville, TN, and currently operates in Knoxville, Chattanooga, Huntsville AL, and Greenville SC. Since the beginning, the focus has been on helping people by creating win-win solutions.


Our Core Values say a lot about us:


Extreme Ownership-100% ownership of your actions and results.

Integrity-Do the right thing.

People First-Understanding the opportunity in order to craft a solution.

Loyalty-Commitment to the company's purpose, allegiance & support for our clients & partners.

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