Colin deSouza Agency, Inc.
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!
- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Communicate frequent customer suggestions to the team to troubleshoot
- Record customer interactions and follow up on their experience with our company
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
- Experience working in a customer-oriented atmosphere
- Display strong communication skills, active listening skills, and personal skills
- Must have graduated high school, received a G.E.D. or equivalent
$40,000 - $60,000 yearly DOE
About Colin deSouza Agency, Inc.
Our local Raleigh insurance agency is 10 years old and we have won performance awards in every year of existence. We are a team of top-performers that works together to hit goals and grow professionally. We are backed by Allstate's products, marketing, and financial stability. We are always growing and looking for talent.