Customer Service Associate
Ted Hamm Insurance Agency
Paso Robles, CA US
Posted ago
Ted Hamm Insurance Agency

Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, and amending policies under the guidance of a licensed agent. Additional tasks include generating insurance quotes for existing and potential new clients.

Our ideal candidate has previous customer service experience and has excellent rapport with clients. We will train our ideal candidate and teach you all the skills necessary to be successful and grow in this new career. And that is only the beginning! Would you like the opportunity for long-term growth, higher wages, and promotions? It all beings with the training for this position and if you are interested you can become a licensed professional insurance agent.

If this sounds like you, please start your application today!

  • Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
  • Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
  • Confirm client insurance coverage and provide evidence of insurance papers to policyholders
  • Prior work in a customer-facing position or customer service role is required
  • High school diploma or GED equivalent needed
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Must have knowledge of Microsoft Office and customer relationship management software

  • Patient
  • Respectful
  • Reliable
  • Trustworthy
  • Friendly
  • Supportive
  • Articulate
  • Kind
  • Ethical
  • Honest

$17 - $25 hourly
About Ted Hamm Insurance Agency

About Us:

We are a team of people helping people. Our independent insurance business is based on the relationships we build within our Team, our clients, potential clients, our community, and the companies we work with. As an independent insurance agency, we work for clients, not one insurance company.

Our hours are Monday through Friday 8 am to 5 pm.

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