Customer Service Associate
Tom Toole Sales Group at RE/MAX Main Line
Media, PA US
Posted ago
Tom Toole Sales Group at RE/MAX Main Line
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!
Responsibilities
  • Find patterns in customer complaints and bring them to the team for improvement
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Keep track of customer accounts and make updates with new account information as necessary

  • Maintain the client database to make sure the sales team can access current information on all leads
  • Seek out new business opportunities within the assigned geographies to expand clientele
  • Funnel new qualified leads into the sales pipeline by following up with each prospect via email, phone calls, or other forms of communication
  • Qualify incoming leads so appointments are arranged as fast as possible to provide an excellent customer service experience
  • Report on key performance and sales metrics on a monthly and quarterly basis to ensure sales goals are achieved
  • This position is 100% database conversion / appointment setting / relationship building
  • Be aggressive in generating results with key decision-makers each day
  • Partner with sales agents to execute meetings with qualified consumers
  • Report activity and results on a daily basis
  • Proactively improve performance through coaching and feedback provided by management. You must be a growth-oriented person open to new ideas and coaching

Qualifications
  • Display strong communication skills, active listening skills, and personal skills
  • Experience working in a customer-oriented atmosphere
  • High school diploma, G.E.D. or equivalent

  • Strong time management skills, communication skills, both written and verbal, and interpersonal skills
  • Understand the sales process and how to enter information into client databases
  • Unstoppable mindset, coachable, resourceful, results-oriented, persuasive, assertive, honest, gregarious, and outstanding verbal and written communicator
  • We don't care about experience. We care about attitude
  • CRM and sales process knowledge is a plus

Compensation
$60,000+ at plan
About Tom Toole Sales Group at RE/MAX Main Line

The culture and dynamic at the Tom Toole Sales Group are built upon teamwork, service, integrity, professionalism, and drive. What we know is that a team will always outperform an individual. Our goal is to enable everyone on our teamwork to have great lives outside of real estate. We are dedicated to providing our customers with the perfect blend of expert experience, market knowledge, and a client-focused mentality. Our team is an innovative, fun, and determined group committed to leading the way in the residential Real Estate industry.


WE ARE:

  • #1 RE/MAX Team in PA and DE 2018, 2019, 2020
  • Top 50 RE/MAX Team in the United States 2018, 2019, 2020
  • Top 100 RE/MAX Team Globally 2018, 2019, 2020

APPLY NOW
Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's Privacy Policy.