Customer Service Associate
Midwest Cash Offer
Indianapolis, IN US
Posted ago
Midwest Cash Offer

We’re looking for an enthusiastic, highly-motivated Lead Specialist representative to provide an excellent experience to our sellers. The Lead Specialist will be responsible for being the first point of contact that potential house sellers have with the company. Lead Specialist will answer the phone live when a house seller calls into the company and follow specific scripts to harvest integral information about the property from the house seller. If applicable, the Lead Specialist shall hand off leads to the Acquisitions Manager for further investigation.

Responsibilities
  • Ensure customer account information is up-to-date
  • Record customer interactions and follow up on their experience with our company
  • Find patterns in customer complaints and bring them to the team for improvement
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
Qualifications
  • High school graduate, G.E.D. recipient, or equivalent
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills

  • Previous customer service experience
  • Phone etiquette

Compensation
$35,000 - $45,000 yearly
About Midwest Cash Offer

Midwest Cash Offer (MCO) is a family-owned real estate investment company located in Indianapolis, IN. Since 2012, Midwest Cash Offer has purchased over 1,500 properties in the midwestern United States, including properties in Indianapolis, Cincinnati, Louisville, Chicago, Nashville, and Kansas City.

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