Customer Service Associate
T.Ray & Associates
Hoover, AL US
Posted ago
T.Ray & Associates
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
  • Keep track of customer accounts and make updates with new account information as necessary

  • Make a large volume of outbound calls to customers who have requested information about our services
  • Identify common customer issues and offer solutions
  • Present the value of our service, including the features and benefits to each customers
  • Refer to script, along with other tools and resources provided when working through difficult customer situation, and refer to trainer, when necessary
  • Make sure each customer's issues are addressed with care and precision to achieve full customer satisfaction
  • Regularly meet with team to enhance perform skills
  • Build, maintain and manage account to ensure long lasting customer relationships

  • Experience working in a customer-oriented atmosphere
  • High school diploma, G.E.D. or equivalent
  • Excellent active listening, interpersonal, and communication skills

  • Must have a positive mindset and be able to follow directions

$30,000 - $50,000 yearly
About T.Ray & Associates

Here at Customer First Solutions, we are dedicated to making your success our priority. We have adopted a proven system that provides the training, resources, support, and leadership needed to help you develop professionally, personally, and financially, so you can start living the life you deserve. 

Alabama Residents Only...APPLY TODAY!!! 

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