Customer Service Associate
CARE Finance Group
Folsom, CA US
Posted ago
CARE Finance Group

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the closing customer service position at our fast-growing mortgage brokerage! You’ll be responsible for responding to following up with previous customers to ensure happiness with our services, mitigating problems, asking for reviews, and providing an exemplary customer experience. This position also manages closed client compliance and some social media marketing. If this posting sounds like a job you’ll love, we highly encourage you to apply.

Responsibilities
  • Record customer interactions and follow up on their experience with our company
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries

  • Social Media knowledge
  • Help with closed file compliance

Qualifications
  • Strong knowledge of customer interface and interaction
  • Must have graduated high school, received a G.E.D. or equivalent
  • Display strong communication skills, active listening skills, and personal skills
Compensation
$15 - $18 hourly
About CARE Finance Group

CARE Finance Group is a local mortgage brokerage located in Folsom, CA. We are a small close-knit team that focuses on client satisfaction through our education first and technology forward platform.

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