Customer Service Associate
Pulse Insurance Agency
Covina, CA US
Posted ago
Pulse Insurance Agency

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

  • Great office culture and diversity
  • Paid Time Off and Sick Days
  • Continue Education provided
  • Agent pays License Renewals

  • Regularly meet with sales lead to receive the newest service and product knowledge
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Keep track of customer accounts and make updates with new account information as necessary
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
  • Identify common customer issues and bring them to the attention of the team
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Previous work in a customer-facing position
  • Display strong communication skills, active listening skills, and personal skills
  • High school graduate, G.E.D. recipient, or equivalent

  • Bilingual: English and Spanish or English and Cantonese or Mandarin

About Pulse Insurance Agency

Pulse Insurance is a multi-cultural agency that is growing rapidly and with a great team of diversified members with years of experience in their field. As a company, all our energy, commitment, and efforts are focused on our team members, and our client satisfaction. Our goals are made as a team and we work together to achieve them. Motivated, driven individuals that are not afraid to think "out of the box" and are ready to take their career to the next level are the kind of members we are looking to be a part of our team.

Website Testimonial:

I have been a client since Pulse Agency was known as LC Insurance. Alejandra has always been very helpful and professional. She takes the time to answer any questions and explain coverage in detail. She did her best to find us the lowest rates for our home and car insurance with great coverage. Thank you Alejandra.

-Pomona, CA

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