Customer Service Associate
State Farm - Shawn Aguilar Agency
Coral Springs, FL US
Posted ago
State Farm - Shawn Aguilar Agency
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
Responsibilities
  • Ensure customer account information is up-to-date
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Communicate frequent customer suggestions to the team to troubleshoot
  • Work closely with the sales lead to stay up-to-date on service and product knowledge
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
Qualifications
  • Strong knowledge of customer interface and interaction
  • Must have graduated high school, received a G.E.D. or equivalent
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
Compensation
$40,000
About State Farm - Shawn Aguilar Agency

We are here to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

My team and I love being in the business of protecting the most important things in your life…big things like your income and family. Who wants to live without that! We take insurance and make it Simple! Yep, we are a bunch of fun, spunky, insurance gurus helping people realize dreams and protecting future dreams… we gotcha covered! We are people who make it our business to be like a good neighbor; who built a premier company by selling and keeping promises through our marketing partnership; who bring diverse talents and experiences to our work of serving the State Farm customer. Our vision for the future is to be the customer's first and best choice in the products and services we provide. Our customers' needs will determine our path. Our values will guide us. 

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