Customer Service Associate
Courtney Rogers State Farm
Beaverton, OR US
Posted ago
Courtney Rogers State Farm
We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!
Responsibilities
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
  • Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
  • Make accurate modifications to consumer policies depending on the information supplied
Qualifications
  • Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
  • Knowledge of insurance products and policy schedules is preferred
  • Position requires a high school diploma or GED equivalent
  • Display strong communication skills, active listening skills, and personal skills
  • You must have previous customer service experience for this position

  • Ability to pass a background check and obtain the needed state insurance licenses.

Compensation
$55,000 - $65,000 Salary plus commissions
About Courtney Rogers State Farm

Our organization, Courtney Rogers State Farm, is located in Beaverton, Oregon. We help customers protect what they value most and help them plan for a solid financial future. We are a full-service agency offering several products and services such as:


  • Auto
  • Home
  • Commercial
  • Life
  • Retirement Planning
  • Bank products
  • Mortgages

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