Customer Service Assistant
Community Automotive Repair
Grand Rapids, MI US
Posted ago
Community Automotive Repair

We’re looking for an enthusiastic, highly-motivated customer service assistant to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and organization skills. If you love interacting with people and you’re interested in a fast-paced work environment, we want to hear from you!

Responsibilities
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Reply to incoming calls from customers including products and service questions, general information, and complaints

  • Provide positive, uncommon, & unforgettable customer service.
  • Answer phones, set appointments, write repair orders, order/receive parts, assist with customer drop off and pick up.
  • Monitor and reply to general company email inbox.
  • Assists with customer intake and moving vehicles.
  • Well-organized and committed to the automotive service industry.
  • Focus on continuous improvement.
  • Team-focused, willing to pitch in and help in other areas of business as needed.

Qualifications
  • Previous work in a customer-facing position
  • High school graduate, G.E.D. recipient, or equivalent
  • Display strong communication skills, active listening skills, and personal skills
Compensation
$14 - $18 hourly
About Community Automotive Repair

Community Automotive Repair started in 1975. Our shop is locally owned and operated. Applicants can expect to join a team of the best technicians in the Greater Grand Rapids area. Our commitment to continual improvement is evident by offering paid training and continual education. We seek diversity in our workforce, and we're committed to hiring the best. Plus, we offer great pay and benefits!


You can learn more about our Technician careers here: https://app.wrenchway.com/shops/community-automotive-repair

You can learn more about us and what we can offer on our website here: https://communityautomotive.com/

If you're considering relocation learn about what West Michigan offers here: https://hellowestmichigan.com/why-west-michigan/

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