Customer Service and Sales Professional
Sleepwell Outlets Inc.
Maple Ridge, BC CA
Posted ago
Sleepwell Outlets Inc.

The mattress sales professional will manage all operational aspects of the store which includes sales, front-end operations, customer service, merchandising and inventory. 

In conjunction with the business partners, the sales professional will manage store operations in order to maximize budgeted revenues, profits and customer satisfaction. 

He/she will contribute expertise to improve sales while improving profitability to the company as required and grow with the business.

  • Obtain adequate and proper product knowledge.
  • Use our sales training to understand customer needs.
  • Understand individual customer requirements and providing expert product knowledge.
  • Answer phones in a professional manner and use the training provided to get every single customer in to our store to make a sale.
  • Process sales transactions as required in the POS system and arrange for delivery or pickup as required.
  • Follow company standards in resolving customer concerns to ensure timely resolution.
  • Manage all aspects of customer service, returns and exchanges, cash administration as per SOP.
  • Oversee and file all sales paperwork.
  • 100% compliance to the daily task list.
  • Coach and train other staff.
  • On delivery days oversee the delivery schedules and procedures to ensure accurate inventory.
  • Upload and maintain accuracy of inventory.
  • Meet/exceed company sales and profit targets.
  • Perform complete weekly business reviews with business partners. Monitor and analyze store performance, opportunities and challenges.
  • Oversee inspections before deliveries.
  • Continue training in product knowledge, sales training and marketing to self improve.
  • Previous sales experience is an asset
  • Must be physically able to move 50 pound mattresses around the store
  • Strong communication skills
  • People person
  • Coachable
  • Self motivated
  • Results oriented
  • Customer focused
  • Relationship building
  • Organized and able to delegate responsibility
  • Performance management
  • Strong problem solving and decision making
  • Able to set priorities
  • Coaches and helps develop others
  • Self motivated
  • A visionary
$15 - $18 / hour (based on experience)
About Sleepwell Outlets Inc.

SleepWell Outlets is your locally owned and operated mattress Outlet serving the Greater Vancouver Region and the Lower Mainland for over seven years. We are the lowest cost mattress provider in Lower mainland and we specialize in the highest quality products and luxury brand names and offer up to 50% savings to our clients compared to any other industry leading big box retailers.

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