Customer Service Agent
Transcosmos OmniConnect, LLC
Tempe, AZ US
Posted ago
Transcosmos OmniConnect, LLC

Next Class 11/9

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

After 2 weeks of training, we are allowing temporary remote work.

We are an equal opportunity employer.

Responsibilities
  • Keep track of customer accounts and make updates with new account information as necessary
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Communicate frequent customer suggestions to the team to troubleshoot
  • Work closely with the sales lead to stay up-to-date on service and product knowledge
Qualifications
  • High school diploma, G.E.D. or equivalent
  • Excellent active listening, interpersonal, and communication skills
  • Strong knowledge of customer interface and interaction
Compensation
$13.50 hourly
About Transcosmos OmniConnect, LLC

Transcosmos brings together a perfect marriage of talented people and intelligent technologies to deliver award-winning customer support with flexible and innovative service models that meet the service needs of any business or industry.

Transcosmos has a long history of over 45 years of experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have over 100 operating centers across 14+ countries, supporting over 30 languages and counting. We serve 2,500 clients around the world and as an outsourced solution provider ranked 33rd among the top 100 global outsourcing companies. We continue to earn awards and global recognition including “Global Outsourcing 100 Leaders” awarded by IAOP 3 years running and No.1 for “The World’s BPO Player for The Asia/Pacific and Japan region” by the Gartner report in the U.S.

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