Customer Service Agent
Karen Williams State Farm Insurance
Rogers, AR US
Posted ago
Karen Williams State Farm Insurance
Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!
  • Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
  • Demonstrate accuracy in processing client policy modifications based on the data given
  • Follow-up on client interactions in a thorough manner to ensure customer satisfaction
  • Must have high school diploma or GED equivalent
  • Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
  • Excellent active listening, interpersonal, and communication skills
  • Prior work in a customer-facing position or customer service role is required
  • A general understanding of insurance policies and schedules is preferred

  • Bilingual preferred - Spanish
  • Property and Casualty Insurance License

$16 hourly
About Karen Williams State Farm Insurance

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