Customer Service Agent
The UPS Store
Pottstown, PA US
Posted ago
The UPS Store

We are seeking a team player to fill a full-time position in our Gilbertsville location. This will include two weekends per month and regular closing shifts during the week. Desire to help customers with packing, shipping and printing is a must. We will teach these skills on the job. Come join our team.


  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Process customer requests, including shipping packages and providing print services
  • Pack customer items to UPS Shipper standards (you will get trained on this to become a packing expert)
  • Maintain customer shipping or mailbox accounts and update their information as needed
  • Reply to incoming phone calls from customers including product and service questions, general information, and complaints


  • Display strong communication skills, active listening skills, and personal skills
  • Strong knowledge of customer interface and interaction
  • Must have graduated high school, received a G.E.D. or equivalent
  • Must have basic computer and typing abilities
  • Must be able to lift 50 pounds
  • Must have reliable transportation
  • Being a notary is helpful, but NOT required

$12 - $14 hourly
About The UPS Store

The UPS Stores in Douglassville & Gilbertsville, PA is here to help individuals and small businesses by offering a wide range of products and services. We are locally owned and operated and conveniently located.

While we're your local packing and shipping experts, we do much more. The UPS Store is your local print shop, providing professional printing services to market your small business or to help you complete your personal project or presentation. We offer secure mailbox and package acceptance services, document shredding, office and mailing supplies, faxing, scanning, and more. Everything for your small business, even shipping.

Acceptable file formats include .doc, .docx, .pdf, .txt.
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