Customer Service Agent
ferrell insurance agency, inc
Oak Lawn, IL US
Posted ago
ferrell insurance agency, inc
We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!
Responsibilities
  • Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools
  • Validate client insurance coverage and present policyholders with proof of insurance documents
  • Maintain a record of customer interactions and follow up on their experience with our organization
  • Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
  • Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
Qualifications
  • Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
  • You must have previous customer service experience for this position
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Basic knowledge of insurance policy procedures and schedules is preferred
  • High school diploma or GED equivalent needed
Compensation
$15 - $18 hourly
About ferrell insurance agency, inc

At the Ferrell Insurance Agency, we work for the client! Thanks to more than 60 years of experience, we genuinely understand every customer has different needs. That is why it is our pleasure to help our clients find the best insurance policy for them through our dedication and outstanding customer service.

We are an independently operated firm that specializes in serving clients in Oak Lawn, Chicago, Evergreen Park, Alsip, Bridgeview, Blue Island, Palos, and many other surrounding areas. We have excellent relationships with a vast amount of highly-rated insurance carriers, which makes finding the best company and coverage for all of your insurance needs a smooth process.

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