Customer Service Agent
Harmon Dennis Bradshaw, Inc.
Montgomery, AL US
Posted ago
Harmon Dennis Bradshaw, Inc.
Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has excellent rapport with clients. If this sounds like you, please start your application today!
Responsibilities
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
  • Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Validate client insurance coverage and present policyholders with proof of insurance documents
  • Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
  • Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
Qualifications
  • Previous customer service experience required for this position
  • Excellent active listening, interpersonal, and communication skills
  • Basic knowledge of insurance policy procedures and schedules is preferred
  • Must have knowledge of Microsoft Office and customer relationship management software
  • Position requires a high school diploma or GED equivalent
About Harmon Dennis Bradshaw, Inc.

For more than 40 years, Harmon Dennis Bradshaw has brought our clients a commitment to excellence, innovation, and service in the complex world of commercial & personal insurance products, surety bonds, and risk management. Our clients have come to rely upon our knowledge, commitment, accountability, and service. From national and regional companies to local family-held businesses, HDB has been providing specially tailored, cost-effective insurance solutions for our clients’ unique business needs for decades. We pride ourselves in designing and implementing custom solutions to meet your company’s precise dynamics and preferences. Our forward-thinking solutions reduce risk exposures and cost while enhancing your ability to compete and win. Recognized as one of the largest independent insurance agencies in Alabama, HDB has large agency capabilities while maintaining small agency service and values.

APPLY NOW
Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's Privacy Policy.