Customer Service Agent
Sundance Kitchen, Bath's & Exteriors
Middletown,
DE
US
Posted
ago
Sundance Kitchen, Bath's & Exteriors
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Responsibilities
- Maintain customer accounts and update with new account information as needed
- Find patterns in customer complaints and bring them to the team for improvement
- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Record customer interactions and follow up on their experience with our company
- Work closely with the sales lead to stay up-to-date on service and product knowledge
Qualifications
- High school graduate, G.E.D. recipient, or equivalent
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- Strong knowledge of customer interface and interaction
Compensation
17 - 19 hourly
About Sundance Kitchen, Bath's & Exteriors
Sundance Kitchen, Bath's & Exteriors is a growing family-owned and operated remodeling company that has been in business for 19 years (est. 2004). We focus on interior and exterior home remodeling. Kitchen and Bathroom remodeling are our interior focuses and Roofing, Siding, Windows, Doors and Decks are our exteriors focuses. We are heavily invested in a positive customer experience in our showrooms and on our projects!!
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