Customer Service Agent
We Insure - Baymeadows
Jacksonville, FL US
Posted ago
We Insure - Baymeadows

We're looking for a team member with strong ethical values and integrity, committed to providing excellent customer service to our clients. As the customer service representative, you will provide insurance service support to policyholders, mortgage companies, Realtors, and insurance carriers. You'll be in charge of resolving billing issues, amending policies, and making policy suggestions. The ideal candidate has prior customer service experience and exceptional communication skills. This position is entry-level with layers of growth potential. If you think this will be a good fit for you, apply now!

Responsibilities

  • Answer inbound calls to service insurance policies including (but not limited to) answering policy questions, process endorsement changes, handle cancellation requests, taking policy payments, providing requested documentation, etc.
  • Make outbound calls to complete customer or carrier insurance requests
  • Keep track of all customer inquiries, follow up to verify that all questions are answered regarding customer policies, and accurately document all transactions
  • Set priorities and manage workflow to ensure efficient, timely, and accurate processing of transactions; adhering to standard operating procedures
  • Cooperate purposefully in coaching conversations, side-by-side observations, and goal setting to meet individual and office goals
  • Maintain regular and punctual attendance

Qualifications
  • Position requires a high school diploma or GED equivalent
  • Must have knowledge of Microsoft Office and customer relationship management software
  • Previous customer service experience required for this position
  • Knowledge of insurance products and policy schedules is preferred
  • Excellent active listening, interpersonal, and communication skills
Compensation
$13 - $15 hourly
About We Insure - Baymeadows

We Insure was established in 2015 and was named Northeast Florida’s largest independent agencies (2013-2015 Business Journal), Best Places to Work (2013-2018 Business Journal), Fastest Growing Private Companies (2013-2015 Business Journal) and most recently, We Insure was ranked in the top 25% of America’s Fastest-Growing Private Companies by Inc. Magazine.

Our We Insure agency is located in Jacksonville, FL and licensed in homeowners, auto, boat, motorcycle, commercial and health insurance. We represent a large portfolio of insurance companies to help clients find the right coverage for the best value. Our goal is to protect our clients and the ones they love with the most comprehensive coverage for the best price. As our agency continues to grow, we are seeking highly motivated and career driven candidates to join our team.

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