We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!
- Identify common customer issues and bring them to the attention of the team
- Record customer interactions and follow up on their experience with our company
- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
- Interact with the sales lead to maintain and improve service and product knowledge
- Keep track of customer accounts and make updates with new account information as necessary
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- Must have graduated high school, received a G.E.D. or equivalent
- Experience working in a customer-oriented atmosphere
15 - 18 hourly
About Farmers Insurance
We are the #1 Area team in the DFW area and, most of the time, the Nation. We have cultivated an environment of success.
This is a hard-working and dedicated team looking only to add the best to our group. We are looking for people we can train up to take on new roles and more responsibility