Customer Service Agent
Amanda Tapia Agency
Corinth, TX US
Posted ago
Amanda Tapia Agency
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!
Responsibilities
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Find patterns in customer complaints and bring them to the team for improvement
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Interact with the sales lead to maintain and improve service and product knowledge

  • Respond to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Qualifications
  • High school graduate, G.E.D. recipient, or equivalent
  • Excellent active listening, interpersonal, and communication skills
  • Experience working in a customer-oriented atmosphere

  • Be a great self-starter with a sense of urgency.
  • Professional phone etiquette.

Compensation
$16 - $18 hourly
About Amanda Tapia Agency

We are an amazing company to work for!

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