Amanda Tapia Agency
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!
- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
- Find patterns in customer complaints and bring them to the team for improvement
- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
- Interact with the sales lead to maintain and improve service and product knowledge
- Respond to all inquiries, cancellation requests, and sales requests within a specified timeframe.
- High school graduate, G.E.D. recipient, or equivalent
- Excellent active listening, interpersonal, and communication skills
- Experience working in a customer-oriented atmosphere
- Be a great self-starter with a sense of urgency.
- Professional phone etiquette.
$16 - $18 hourly
About Amanda Tapia Agency
We are an amazing company to work for!