State Farm - Shawn Aguilar Agency
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
- Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
- Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
- Find patterns in customer complaints and bring them to the team for improvement
- Ensure customer account information is up-to-date
- Interact with the sales lead to maintain and improve service and product knowledge
- Must have graduated high school, received a G.E.D. or equivalent
- Strong knowledge of customer interface and interaction
- Display strong communication skills, active listening skills, and personal skills
About State Farm - Shawn Aguilar Agency
The State Farm mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.