• Record customer interactions and follow up on their experience with our company
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
• Interact with the sales lead to maintain and improve service and product knowledge
• Ensure customer account information is up-to-date

• Input estimates, orders and maintains up-to-date workflow information, with emphasis on detail.
• Follow up with inquiries and estimates in a timely manner and help push workflow through the shop.
• Ability to multitask - answer phones, emails and assist customs in a busy sign shop.
• Responsible for managing deposits and final payments on all orders.
• Knowledge in standard sign materials/substrates and ability to measure and obtain dimensions for on site surveys.
• Communicate when supplies and materials are delivered to other staff.
• Work in a team environment with installers, fabricators, designers and management.
• Compensation based on relevant experience and professionalism.

• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• High school diploma, G.E.D. or equivalent
• Strong knowledge of customer interface and interaction

• Detail oriented, team player with strong work ethic

Signs Now Dallas is a local sign company with world-class expertise. We offer a wide variety of sign products and signage services.