Customer Service Agent
Signs Now Dallas
Carrollton, TX US
Posted ago
Signs Now Dallas
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
  • Record customer interactions and follow up on their experience with our company
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
  • Interact with the sales lead to maintain and improve service and product knowledge
  • Ensure customer account information is up-to-date

  • Input estimates, orders and maintains up-to-date workflow information, with emphasis on detail.
  • Follow up with inquiries and estimates in a timely manner and help push workflow through the shop.
  • Ability to multitask - answer phones, emails and assist customs in a busy sign shop.
  • Responsible for managing deposits and final payments on all orders.
  • Knowledge in standard sign materials/substrates and ability to measure and obtain dimensions for on site surveys.
  • Communicate when supplies and materials are delivered to other staff.
  • Work in a team environment with installers, fabricators, designers and management.
  • Compensation based on relevant experience and professionalism.

  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • High school diploma, G.E.D. or equivalent
  • Strong knowledge of customer interface and interaction

  • Detail oriented, team player with strong work ethic

$17.50 - $30 hourly
About Signs Now Dallas

Signs Now Dallas is a local sign company with world-class expertise. We offer a wide variety of sign products and signage services.

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