Chris Castanza Insurance Agency
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!
- Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
- Maintain customer accounts and update with new account information as needed
- Find patterns in customer complaints and bring them to the team for improvement
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
- Record customer interactions and follow up on their experience with our company
- 3+ Hours of talk time on the phone daily
- $35,000 in insurance policy sales monthly
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- Previous work in a customer-facing position
- Required to become licensed and selling within 30 days
About Chris Castanza Insurance Agency
At the Chris Castanza Farmers Insurance Agency, you will have a tremendous opportunity for growth and success under the training and leadership of multiple nationally acclaimed agents and producers.