Customer Service Agent
Chris Castanza Insurance Agency
Belton, MO US
Posted ago
Chris Castanza Insurance Agency
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
  • Maintain customer accounts and update with new account information as needed
  • Find patterns in customer complaints and bring them to the team for improvement
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Record customer interactions and follow up on their experience with our company

  • 3+ Hours of talk time on the phone daily
  • $35,000 in insurance policy sales monthly

  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Previous work in a customer-facing position

  • Required to become licensed and selling within 30 days

About Chris Castanza Insurance Agency

At the Chris Castanza Farmers Insurance Agency, you will have a tremendous opportunity for growth and success under the training and leadership of multiple nationally acclaimed agents and producers.

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