Customer Service Associate
Chris Castanza Insurance Agency
Belton, MO US
Posted ago
Chris Castanza Insurance Agency

We’re looking for an enthusiastic, highly-motivated Customer Service Representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities
  • Keep track of customer accounts and make updates with new account information as necessary
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Identify common customer issues and bring them to the attention of the team
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction

  • Answer incoming call questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Demonstrate accuracy in processing client policy modifications based on the data given
  • Verify new customer's coverage and present policyholders with proof of insurance paperwork
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
  • Cross-sell

Qualifications
  • Strong knowledge of customer interface and interaction
  • Must have graduated high school, received a G.E.D. or equivalent
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills

  • Able to pivot quickly
  • Solutions-oriented
  • Humble and coachable attitude
  • High school diploma, G.E.D. or equivalent
  • Must be able to pass a background check
  • Required to get licensed within the first 30 days of hire. We will provide material

Compensation
$35,000 - $55,000+ yearly
About Chris Castanza Insurance Agency

At the Chris Castanza Insurance Agency, we are looking for someone who enjoys helping others, likes to talk to people, is friendly and high-energy - Someone who wants to make a difference in our city.


Chris Castanza leads one of the fastest-growing insurance agencies in the country. He was nominated for Personal Lines Agent of the Year twice. His agency is well known for its team approach to business. Chris is a highly sought-after speaker and trainer on accelerating growth in agencies across the nation. His practical and motivational style balances education with enlightening stories. Chris has coached teams and small businesses across the country with a focus on elevating the vision of the organization, developing the talent within teams, and creating frameworks for perpetual success.


Find his book on Amazon: 'The Great Game of Insurance.'

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