Customer Service Representative
Mike Brazzell State Farm Agency
Bakersfield, CA US
Posted ago
Mike Brazzell State Farm Agency
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
Responsibilities
  • Interact with the sales lead to maintain and improve service and product knowledge
  • Keep track of customer accounts and make updates with new account information as necessary
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary

  • Provide prompt, accurate, and friendly customer service
  • Service can include responding to inquiries regarding availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification

Qualifications
  • High school diploma, G.E.D. or equivalent
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Experience working in a customer-oriented atmosphere

  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

Compensation
$14 - $15 hourly (DOE)
About Mike Brazzell State Farm Agency

Hello and thank you for your interest in careers with Mike Brazzell State Farm!


We have been dedicated to serving insurance needs in Bakersfield, CA for over 30 years. Our office is on the corner of 30th and "F" Streets in Bakersfield. Our office hours are 9:00 am to 5:30 pm Monday to Friday but we are willing to accommodate after-hour appointments to make it convenient for our customers.


We offer Auto Insurance, Homeowners Insurance, Renters Insurance, Condo Insurance, Life Insurance, Health Insurance, Pet Insurance, and any other State Farm products that meet our customers' needs. Outside of Bakersfield, we also serve our mountain communities in Kern county such as Lake Isabella, Kernville, Tehachapi, Woodford Heights, and more.


Join the Mike Brazzell State Farm team today!

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