We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, and a positive work environment, and can’t wait to get started!

• Record customer interactions and follow up on their experience with our company
• Communicate frequent customer suggestions to the team to troubleshoot
• Respond to customer inquiries, product and service questions, and customer complaints
• Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
• Interact with the sales lead to maintain and improve service and product knowledge

• Qualify incoming leads so appointments are arranged as fast as possible to provide an excellent customer service experience
• Track performance goals and key sales metrics on a monthly and quarterly basis to make sure company goals are achieved
• Prospect potential customers via cold calling, email, or other forms of communication to ensure they are added to the sales pipeline and produce more qualified leads
• Expand the clientele by finding new business opportunities within specific geographies
• Update customer database regularly to provide the most up-to-date client information to the sales team

• Must have graduated high school, received a G.E.D. or equivalent
• Experience working in a customer-oriented atmosphere
• Excellent active listening, interpersonal, and communication skills

• Working knowledge of the sales process and CRM software

The Michelle Humes Group is a top-producing real estate team in the Peachtree City, GA area. We are building a fun, dynamic, and driven culture for sales agents who want team support with leads, appointments, and staff support and coaching for success.