Customer Service Advisor
The Anstie Agency - Farm Bureau Insurance
Troy, MI US
Posted ago
The Anstie Agency - Farm Bureau Insurance

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! 

You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. 

If this posting sounds like a job you’ll love, we highly encourage you to apply.

Responsibilities
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Identify common customer issues and bring them to the attention of the team
  • Record customer interactions and follow up on their experience with our company
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
Qualifications
  • Display strong communication skills, active listening skills, and personal skills
  • Experience working in a customer-oriented atmosphere
  • High school graduate, G.E.D. recipient, or equivalent
  • Study and pass the Michigan Property and Casualty Exam, we can show you how
  • Must be ambitious and eager to learn
  • Must be reliable and on time
Compensation
$14 - $15 hourly
About The Anstie Agency - Farm Bureau Insurance

The Anstie Agency-Farm Bureau Insurance

As a Farm Bureau Insurance agent in the Troy area, I provide some of the best life, home, auto, farm, and commercial insurance available here in Michigan. In fact, I can probably provide for all of your insurance needs.

Throughout its history, Farm Bureau Insurance has recognized the special needs of its clients, the people of Michigan. While each of us needs insurance protection, our needs are unique, and the best way to help is to understand those needs. We're dedicated to matching your needs with the best products. As one of our insureds, you can expect fast, fair, and honest treatment.

As long-time members of this community, my family and I appreciate all that Troy and the surrounding area has to offer.

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