• Respond to customer inquiries, product and service questions, and customer complaints
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Ensure customer account information is up-to-date
• Identify common customer issues and bring them to the attention of the team
• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary

• Create records of customer interactions and follow up to ensure all questions have been answered
• Handling inbound/outbound phone calls, texts and e-mail correspondence
• Setting quality Sales and Service appointments
• Guiding customers to product information resources
• Building trusting relationships with our customers

• Previous work in a customer-facing position
• High school diploma, G.E.D. or equivalent
• Excellent active listening, interpersonal, and communication skills

• Strong knowledge of customer interface and interaction
• Computer proficient
• Self-motivated and energetic
• Professional appearance
• Resume must be uploaded and online assessment completed for immediate consideration
• Must pass pre-employment testing to include background checks, MVR, and drug screen

We are a family-owned dealership that has been in business for 80 years. We provide a positive and professional work environment with unlimited potential for professional growth. We believe in employee development through training and advancement from within.