Customer Service Advisor
Critz, Inc.
Savannah, GA US
Posted ago
Critz, Inc.
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Responsibilities
  • Respond to customer inquiries, product and service questions, and customer complaints
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Ensure customer account information is up-to-date
  • Identify common customer issues and bring them to the attention of the team
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary

  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Handling inbound/outbound phone calls, texts and e-mail correspondence
  • Setting quality Sales and Service appointments
  • Guiding customers to product information resources
  • Building trusting relationships with our customers

Qualifications
  • Previous work in a customer-facing position
  • High school diploma, G.E.D. or equivalent
  • Excellent active listening, interpersonal, and communication skills

  • Strong knowledge of customer interface and interaction
  • Computer proficient
  • Self-motivated and energetic
  • Professional appearance
  • Resume must be uploaded and online assessment completed for immediate consideration
  • Must pass pre-employment testing to include background checks, MVR, and drug screen

Compensation
$15.00 - $18.00 hourly
About Critz, Inc.

We are a family-owned dealership that has been in business for 80 years. We provide a positive and professional work environment with unlimited potential for professional growth. We believe in employee development through training and advancement from within. 

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