Customer Service Advisor
Rob Levine & Associates
San Juan, Puerto Rico
Posted ago
Rob Levine & Associates
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
Responsibilities
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Regularly meet with sales lead to receive the newest service and product knowledge
  • Identify common customer issues and bring them to the attention of the team
  • Maintain customer accounts and update with new account information as needed
  • Record customer interactions and follow up on their experience with our company

  • Requesting and collecting medical records and bills from health care providers, such as a Physician’s office or hospital.
  • Following up on the request sent weekly. Once received performing data entry services to place the relevant information in a secure database.
  • Manage large amounts of incoming and outbound calls. Identify and assess customers' needs to archive satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints and provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution. Follow communication procedures, guidelines, and policies.

Qualifications
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • High school diploma, G.E.D. or equivalent
  • Previous work in a customer-facing position
Compensation
$12 hourly
About Rob Levine & Associates

It takes a strong, exceptional team to help make sure people get the justice they deserve. Rob Levine & Associates, a local law firm specializing in Personal Injury, Social Security Disability and VA Disability, is growing and we want you to be a part of our success! We pride ourselves on our reputation for being dependable and trustworthy for both our clients and our employees.

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