Customer Service Advisor
Mac and Bob's Restaurant
Salem, VA US
Posted ago
Mac and Bob's Restaurant
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Responsibilities
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Keep track of customer accounts and make updates with new account information as necessary
  • Find patterns in customer complaints and bring them to the team for improvement
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Interact with the sales lead to maintain and improve service and product knowledge
Qualifications
  • Excellent active listening, interpersonal, and communication skills
  • Previous work in a customer-facing position
  • High school diploma, G.E.D. or equivalent
Compensation
$11 - $15 hourly
About Mac and Bob's Restaurant

Mac and Bob's opened in 1980. Our restaurant was awarded the 2019 "Small Business of the Year" from the Roanoke Regional Chamber of Commerce. In 2021 the Virginia Restaurant Lodging and Travel Association awarded Mac and Bob's " The Outstanding Restaurant of the Year" in the state of Virginia. In 2022 the Salem Roanoke County Chamber of Commerce our restaurant "Small Business of the Year."


We have dozens of employees who have worked with us over 10 years and some over 20 years. We have respectful work environment and we would to talk to you about working at Mac and Bob's. Give us a call and ask for a manager. 540-389-5999.

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