Customer Service Advisor
NAAAM Real Estate Collection
Remote
Posted ago
NAAAM Real Estate Collection
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!
Responsibilities
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
  • Communicate frequent customer suggestions to the team to troubleshoot
Qualifications
  • Must have graduated high school, received a G.E.D. or equivalent
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Previous work in a customer-facing position
Compensation
$4 - $8 hourly
About NAAAM Real Estate Collection

NAAAM Real Estate Collection is a boutique brokerage located in Rockville, MD. It was started in 2004 by Prabhjit Singh. He does 20 million in sales volume himself every year. He was named as one of the top 100 real estate agents in the U.S. by Realtor.com. He is known for his high percentage of conversion of online leads and speaks nationally on this topic at the Inman Connect conference and Realtor.com summit. His brokerage is known for the team atmosphere that has been created so that agents support each other at such a high level that no one ever feels that they are doing it all alone. Whether that means calls in the middle of the night, covering each other's open houses, or covering for another agent when they are going out of town, we are there for each other. This brokerage is a family and we are there for each other to make sure we are all extremely successful.

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