Customer Service Advisor
Bolton Insurance
Phoenix, AZ US
Posted ago
Bolton Insurance

We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. No prior insurance experience is required, training is provided. If this sounds like you, apply now!

Responsibilities
  • Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
  • Validate client insurance coverage and present policyholders with proof of insurance documents
  • Follow-up on client interactions in a thorough manner to ensure customer satisfaction
  • Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
  • Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
Qualifications
  • Must have knowledge of Microsoft Office and customer relationship management software
  • Position requires a high school diploma or GED equivalent
  • Display strong communication skills, active listening skills, and personal skills
  • A general understanding of insurance policies and schedules is preferred
  • You must have previous customer service experience for this position
Compensation
$55,000 at plan
About Bolton Insurance

We here at Bolton Insurance seek dynamic individuals looking to take control of their careers. We offer industry-leading training and on-the-job experience backed by one of the largest insurers in the world. Take control of your future while helping customers manage the risks of their everyday lives. We offer a 401k with company match, paid time off, and a competitive base salary coupled with an aggressive commission scale.

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