Customer Service Advisor
Farmers Insurance
McKinney, TX US
Posted ago
Farmers Insurance
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
Responsibilities
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Identify common customer issues and bring them to the attention of the team
  • Work closely with the sales lead to stay up-to-date on service and product knowledge
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
Qualifications
  • Strong knowledge of customer interface and interaction
  • High school graduate, G.E.D. recipient, or equivalent
  • Display strong communication skills, active listening skills, and personal skills
Compensation
30000 - 42000 yearly
About Farmers Insurance

We are the #1 Area team in the DFW area and, most of the time, the Nation. We have cultivated an environment of success.


This is a hard-working and dedicated team looking only to add the best to our group. We are looking for people we can train up to take on new roles and more responsibility

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