Customer Service Advisor
Pest Proof Pest Management
Manassas, VA US
Posted ago
Pest Proof Pest Management

Pest Proof Pest Management, one of the premier environmentally friendly pest control companies in Manassas, Va., is seeking a personable, organized, and motivated full-time customer service representative to join our growing team. Why choose to work with us? We’re glad you asked!

First, we really are like a close-knit family and our team members truly support each other and are always there to lend a helping hand. Second, all of us are committed to providing the best, most comprehensive service in the industry. Whether we’re taking care of a termite problem or handling a wildlife removal call, it’s our goal to give each customer a five-star experience that they can’t wait to tell their friends about.

Finally, Pest Proof is a company where we encourage our team members’ growth, development, and advancement and we offer ongoing training and certification opportunities so they can continue to build their skill sets.

If you’re looking for a career you can be proud of instead of just a paycheck, we’d love to have you join the Pest Proof family.

Responsibilities
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Ensure customer account information is up-to-date
  • Interact with the sales lead to maintain and improve service and product knowledge
  • Create records of customer interactions and follow up to ensure all questions have been answered

  • Make sure each customer's needs are addressed with care and precision to achieve full customer satisfaction
  • Answering incoming calls for new and existing customers
  • Scheduling customer appointments and assisting service technicians with day-to-day inquiries while in the field
  • Following up with potential clients and current customers to ensure quality assurance needs are being met

Qualifications
  • Excellent active listening, interpersonal, and communication skills
  • Strong knowledge of customer interface and interaction

  • Tech-savvy quick learner
  • Must be located in northern Virginia

Compensation
$15 Hourly
About Pest Proof Pest Management

We pride ourselves on providing some of the best benefits in the pest control industry including a guaranteed base salary with bonus incentives, year-round steady work, and flexible scheduling during regular business hours.

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