• Ensure customer account information is up-to-date
• Create records of customer interactions and follow up to ensure all questions have been answered
• Identify common customer issues and bring them to the attention of the team
• Regularly meet with sales lead to receive the newest service and product knowledge
• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary

• Our team is expected to conduct and build GENUINE relationships with new and existing customers. Because our client provides us with leads, it is VITAL that we build great relationships and nurture them properly to ensure a long-lasting relationship

• Strong knowledge of customer interface and interaction
• Display strong communication skills, active listening skills, and personal skills
• Must have graduated high school, received a G.E.D. or equivalent

We believe people are people and should be treated as such! While we DO NOT require specific background experience, we hire based on values. As our team is the NUCLEUS of our company, these are some of the core principles we look for in hiring individuals:

• Integrity: The ability and moral compass to do the right thing, even when no one is looking
• Empathy: As leaders, it's important that we listen FIRST and then respond after the other person has been heard
• Long-Term Vision Focused: The road less leads to outcomes that are achieved by many; that's why we focus on the journey and not just the short-term gratification
• Follow Through and Accountability: Our team loves the opportunity to hold themselves accountable because they know their results and growth are a by-product of their attitude and mindset

If you're ready to start your career in sales and leadership development and you share our core values, we want to hear from you! Please submit your resume and a cover letter that tells us why you're passionate about this industry and how you embody our values. We can't wait to meet you!