Customer Service Advisor
Movement Insurance
Fort Mill, SC US
Posted ago
Movement Insurance

Do you have P&C Insurance experience and love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.

  • Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
  • Identify common customer issues and bring them to the attention of the team
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Reply to incoming calls from customers including products and service questions, general information, and complaints

Primary Responsibilities Include:

  • Answering inbound and placing outbound calls to field questions relevant to existing insurance policies, determine appropriate course of action, cross-sell additional insurance products and resolve any issues as they may arise
  • Accessing policy details to determine specific client circumstances
  • Accurately recording and maintaining customer contact information and details
  • Communicating with clients in a positive and professional manner consistent with compliance and regulatory requirements
  • Handling most situations independently with the ability to resolve conflict
  • Acting as liaison between clients, agents, and other operations team members when necessary
  • Promoting internal teamwork through consistency, reliability, and team cohesiveness
  • Maintaining an in-depth knowledge of Movement Insurance services, processes and various policies and procedures

Skills Preferred:

  • Willingness to work in a dynamic environment, as MI is a constantly evolving and growing company
  • Comfortable handling a high volume of blended transactions (phone, text, email)
  • Strong sense of urgency, attention to detail, organizational, multi-tasking, and time management skills
  • Previous experience working in a service-oriented role, preferably in an insurance environment
  • Outstanding interpersonal and communication skills with the ability to interpret information within written policies

  • Experience working in a customer-oriented atmosphere
  • Must have graduated high school, received a G.E.D. or equivalent
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills

  • High school diploma or its equivalent
  • 1-2 years of property & casualty insurance experience

$15+ hourly
About Movement Insurance

Movement Insurance is a fun, fast-paced work environment with room to grow for motivated individuals. At Movement Insurance we know that finding the right insurance is more than just choosing the right company, it's also choosing the right coverage that fits our clients' specific needs. Join our team and help provide expert guidance for all our clients.

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