Customer Service Advisor
Janet Davis Cleaners, Inc.
Berkley, MI US
Posted ago
Janet Davis Cleaners, Inc.
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.
Responsibilities
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Interact with the sales lead to maintain and improve service and product knowledge
  • Find patterns in customer complaints and bring them to the team for improvement
  • Record customer interactions and follow up on their experience with our company
Qualifications
  • Excellent active listening, interpersonal, and communication skills
  • High school graduate, G.E.D. recipient, or equivalent
  • Experience working in a customer-oriented atmosphere
Compensation
$14 - $16 hourly
About Janet Davis Cleaners, Inc.

Janet Davis Cleaners has been providing Metro-Detroit with an epic textile care experience since 1938.

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